Shipping policy

SHIPPING POLICY

Last updated: August 2, 2026

Thank you for shopping with CPE. This Shipping Policy explains how physical orders are processed, shipped, tracked, and delivered.

ORDER PROCESSING

Orders are processed after payment has been successfully completed.

Processing times may vary depending on the type of product ordered, product availability, order volume, quality-control requirements, and whether an item is in stock, made to order, or offered through preorder.

Any estimated processing or shipping timeline displayed on a product page, order confirmation, or promotional listing is an estimate and is not guaranteed.

Orders are generally not processed or shipped on weekends or federal holidays.

You will receive a shipping-confirmation email with available tracking information after your order has been prepared and transferred to the shipping carrier.

SHIPPING RATES

Shipping charges are calculated and displayed during checkout before payment is submitted.

CPE currently offers free standard shipping on eligible orders of $100 or more, after discounts and before taxes, unless otherwise stated.

Free-shipping promotions may be limited by destination, product type, order value, weight, or promotional terms.

DELIVERY ESTIMATES

Delivery estimates begin after an order has been processed and transferred to the shipping carrier.

Delivery dates are estimates only and are not guaranteed. Carrier delays may occur because of weather, holidays, service interruptions, customs processing, high shipping volume, labor disruptions, or other circumstances outside CPE’s reasonable control.

CPE will comply with applicable requirements concerning shipment delays. When required, customers may be offered the opportunity to accept a revised shipping timeline or cancel the affected unshipped order for a refund. 

PREORDERS AND MADE-TO-ORDER ITEMS

Preorder, limited-release, and made-to-order products may require additional production time.

Estimated production and shipping dates will be provided on the applicable product page or order information when available.

By purchasing a preorder or made-to-order item, you acknowledge that the item may not ship immediately and that production estimates may change because of manufacturing, materials, quality control, or other production-related circumstances.

If a material delay occurs, CPE will attempt to contact you using the email address associated with your order.

SHIPPING ADDRESSES

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please review your shipping information carefully before submitting your order.

To request an address correction, contact cpe.twincities@gmail.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment or shipment.

CPE is not responsible for delivery problems caused by an incomplete, inaccurate, outdated, or incorrectly entered address.

Additional shipping charges may apply if an order must be reshipped because of customer-provided address information.

TRACKING

When tracking is available, it will be sent to the email address associated with the order.

Tracking information may take time to update after a shipping label has been created.

Customers are responsible for monitoring tracking updates and retrieving packages delivered to their residence, business, mailbox, parcel locker, mailroom, reception desk, or other designated delivery location.

LOST, MISSING, OR STOLEN PACKAGES

If tracking shows that an order is still in transit beyond the estimated delivery period, contact us at cpe.twincities@gmail.com.

If tracking shows that a package was delivered but you cannot locate it, please:

  1. Confirm that the shipping address on the order is correct.
  2. Check the mailbox, parcel locker, mailroom, front desk, reception area, and surrounding delivery locations.
  3. Ask household members, neighbors, building staff, or property management whether they accepted the package.
  4. Contact the shipping carrier for additional delivery information.
  5. Contact CPE with your order number if further assistance is needed.

CPE will provide reasonable assistance with available carrier claims or investigations. However, we cannot guarantee replacement or reimbursement for a package confirmed as delivered to the address supplied with the order.

DAMAGED PACKAGES OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

If an item arrives damaged, defective, or incorrect, contact cpe.twincities@gmail.com promptly and include:

  • Your name
  • Your order number
  • A description of the issue
  • Clear photographs of the item
  • Photographs of the shipping package and label, when applicable

We will review the issue and provide appropriate instructions.

When CPE confirms that an item was damaged, defective, or incorrectly fulfilled, CPE will cover the appropriate replacement or return shipping costs.

RETURNED-TO-SENDER PACKAGES

If a package is returned to CPE because of an inaccurate address, refused delivery, failed delivery attempts, failure to collect the package, or another customer-related issue, we will contact you when the package is received.

Customers may be required to pay additional shipping costs before the order is shipped again.

Original shipping charges are non-refundable unless otherwise required by law or the return resulted from an error by CPE.

INTERNATIONAL SHIPPING

Available shipping destinations are displayed during checkout.

International customers are responsible for any customs duties, import taxes, brokerage fees, handling charges, or other fees imposed by the destination country, unless expressly stated otherwise.

International orders may experience additional delays because of customs inspection or local carrier processing.

CPE does not control customs charges or customs-processing timelines.

DIGITAL PRODUCTS AND CREATIVE SERVICES

Digital products are delivered electronically and are not shipped physically.

Digital delivery instructions will be provided through the product page, checkout, confirmation email, customer account, download service, or other applicable delivery method.

Creative services, bookings, consultations, and project deliverables are not governed by physical-product shipping timelines unless a separate agreement includes physical delivery.

RETURNS

Customers are responsible for ordinary return-shipping costs.

Return eligibility, instructions, exclusions, and refund procedures are explained in our Return and Refund Policy.

Do not send a return to CPE without first contacting us and receiving approval.

CONTACT INFORMATION

Questions regarding shipping or delivery should be sent to:

CPE
95 S 10th St
Minneapolis, MN 55403
United States

Email: cpe.twincities@gmail.com