Refund policy
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your physical item to request a return.
Return Eligibility
To be eligible for a return, your item must be:
- In the same condition in which it was received
- Unworn, unused, and unwashed
- Free of stains, odors, pet hair, or other signs of wear
- Returned with its original tags and packaging
- Accompanied by a receipt or proof of purchase
To request a return, contact us at cpe.twincities@gmail.com.
Approved returns must be sent to:
CPE
95 S 10th St
Minneapolis, MN 55403
Items returned without first receiving approval will not be accepted.
Customers are responsible for all return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping service, as CPE is not responsible for returns that are lost or damaged in transit.
You may contact us at cpe.twincities@gmail.com with any return-related questions.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. Contact us immediately if an item is damaged, defective, or incorrect so we can evaluate the issue and make it right.
Please include your order number and clear photographs of the item and packaging.
If the issue was caused by CPE or occurred during shipment, we will provide return or replacement instructions and cover the appropriate shipping costs.
Non-Returnable Items
The following items are final sale and cannot be returned or refunded:
- Digital products, including LUTs, presets, templates, downloads, and courses
- Custom-made, personalized, or special-order products
- Gift cards
- Sale or clearance items marked as final sale
- Items that have been worn, washed, altered, damaged, or returned without their original tags
- Creative services that have already been performed
- Deposits or retainers once work has begun, except where otherwise stated in a signed agreement
Please contact us before purchasing if you have questions about whether an item is eligible for return.
Exchanges
We do not process direct exchanges.
The fastest way to receive a different size or item is to request a return for the original item. Once the return is approved, place a separate order for the replacement item.
Replacement items are subject to availability.
European Union Cooling-Off Period
For eligible merchandise shipped to the European Union, customers may have the right to cancel or return an online order within 14 days without providing a reason, subject to applicable exceptions.
Returned merchandise must be unworn, unused, with tags, in its original packaging, and accompanied by proof of purchase. Certain customized goods and digital products may not qualify for cancellation or return.
Refunds
We will notify you after your return has been received and inspected.
If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may require additional time to process and post the refund.
Original shipping charges and return shipping costs are non-refundable unless the return resulted from a damaged, defective, or incorrect item.
If more than 15 business days have passed since your refund was approved, contact us at cpe.twincities@gmail.com.